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Effective as of: 17 November, 2023
Hivebrite uses sub-processors to assist in providing Hivebrite’s services. A sub-processor is a third party data processor engaged by Hivebrite who agrees to receive personal data from Hivebrite intended for processing activities to be carried out (i) on behalf of Hivebrite customers; (ii) in accordance with Hivebrite customers instructions as communicated by Hivebrite; and (iii) in accordance with the terms of a written contract between Hivebrite and the sub-processor.
Hivebrite maintains an up-to-date list of the names, purposes and locations of all sub-processors. This list is below, of which you can obtain a copy by contacting [email protected].
Hivebrite will notify customers in advance of any changes to sub-processors by providing email notice to the customer contact email. Each customer may provide reasonable objections to Hivebrite by email to [email protected] in accordance with the agreement between Hivebrite and customer.
Employees from KIT United affiliates may provide customer support services.
Entity Name | Registered Address | Country |
HIVEBRITE INC | 15 West 38th Street
New York City, NY 10018 USA |
US |
HIVEBRITE AUSTRALIA PTY LTD |
50 Yeo Street
Neutral Bay, NSW 2089 Australia |
AU |
HIVEBRITE UK LTD | 7 Savoy court in London, WC2R OEX
London WC2R OEX UK |
UK |
Back-end sub processors will always process data of end-users and/or community administrators.
Entity Name | Purpose of the processing | Region (processing) | Information & Security policies |
Amazon Web Services EMEA SARL | CDN capabilities | Worldwide | AWS Cloud Security |
Provision of the Hivebrite service (media storage, back-ups, specific features) | EU (Ireland) OR
EU (Frankfurt) OR AU (Sydney) OR US (North Virginia) |
||
Monitoring | EU (Ireland) | ||
Google Cloud France SARL | Provision of the Hivebrite service (web application, databases, data warehouse, cloud storage, logging, managed services, backups) | EU (Belgium) OR
CH (Zurich) OR AU (Sydney) OR US (North Virginia) |
Google Cloud Privacy Policy |
Network logging | EU | ||
Aiven Oy | Enabling data exchange within our different services | EU (Belgium) OR
CH (Zurich) OR AU (Sydney) OR US (North Virginia) |
Aiven Privacy Policy |
Cloudflare, Inc | Firewalling & CDN capabilities | Worldwide | Cloudflare Privacy Policy |
Datadog, Inc. | Log management, application performance metrics | EU (Frankfurt) | Datadog Security |
MapBox | Location data platform for mobile and web applications | Worldwide | MapBox Pirvacy Policy |
Twilio Inc. | Sending of emails from the Hivebrite Solution | US | Twilio Privacy Policy |
Intuit Inc. | Delivering product emails to community administrators | US | Mailchimp Privacy Statement |
End-users sub processors are third-parties processing data through the browser of end-users.
Entity Name | Purpose of the processing | Region (processing) | Information & Security policies |
Amplitude, Inc. | Improvement of the product (through analytics) | US | Amplitude Security |
Functional Software, Inc. | Error tracking tool | US | Sentry Privacy Policy |
Catamorphic Co. | Feature management solution | US | Catamorphic Co. Privacy Policy |
Ably Realtime Ltd. | Real Time notification system | EU or
US or AU |
Ably Privacy Policy |
A Medium Corporation | Embedding features in content posted by end-users | Worldwide (CDN)
US |
Embed.ly Privacy Policy |
Unsplash Inc. | Stock images for community administrators | Worldwide (CDN)
US |
Unsplash Privacy Policy |
Zendesk, Inc. | Allowing community administrators to access our support pages | US | Zendesk Privacy Policy |
Google Cloud France SARL | Google Maps (translation of an address to GPS coordinates), | US | Google Cloud Privacy Policy |
Looker (Analytics data visualization for community administrators) | EU | Looker Security | |
Microsoft | Bing (translation of an address to GPS coordinates) – Only for end-users when browsing from China | US | Microsoft Privacy Policy |
ProductBoard, Inc. | Satismeter App (enables facilitation of collection of feedback from end-users) | EU | ProductBoard Privacy Policy |
Customer activated subprocessors are processors who will only process data if the Customer activates the related feature in the services or requests the Company to provide the feature.
Entity Name | Purpose of the processing | Region (processing) | Information & Security policies |
SendBird, Inc. | Services for the Direct Messaging module | EU (Frankfurt) OR
AU (Sydney) OR US (North Virginia) |
Sendbird Privacy Policy |
Google Cloud France SARL | Google Fonts (use specific fonts), Google Translate (translate user-content through the platform),
Social Login, Google Recaptcha (protecting public pages from abuse) |
US | Google Cloud Privacy Policy |
Tray.io, Inc | Integration of Customer applications using automated workflows | EU or
US |
Tray.io Privacy Policy |
Meta | Social Login | US | Meta Privacy Policy |
LinkedIn Corporation | Social Login
Data synchronization |
US | LinkedIn Privacy Policy |
Customer activated processors are companies, who have a direct relationship with the Customer. Kit United facilitates the usage of these processors but they are not a subprocessor of Kit United.
Entity Name | Purpose of the processing | Region (processing) | Information & Security policies |
Stripe, Inc. | Payment capabilities | US | Stripe Security |
PayPal, Inc. | Payment capabilities | US | Paypal Privacy statement |
TouchNet | Payment capabilities | US | TouchNet Privacy Policy |