AI Addendum to the Master Subscription Agreement

Date: 09 February, 2026

The purpose of this AI Addendum (“Addendum”) is to govern Customer’s access to and use of AI features. By activating and/or using AI Features within the Services, the Addendum is incorporated into and forms part of the applicable Master Subscription Agreement, Order Form, or other written agreement in place between Company and Customer governing access to and use of the Services (“Agreement”) . Capitalized terms not defined in this Addendum have the meanings given in the Agreement. 

In the event of inconsistency or conflict between the Addendum and the Agreement, the Addendum prevails with respect to the AI Features. The Data Processing Agreement (“DPA”) governs the processing of Personal Data; where this Addendum and the DPA conflict regarding Personal Data, the DPA prevails.

The Effective Date of this Addendum is the latest of the Agreement effective date, the Order Form effective date referencing AI functionality, or the date the Customer electronically agrees to this Addendum when activating an AI Feature for the first time in the product interface. 

  1. DEFINITIONS  

“AI Features” means artificial intelligence and machine-learning powered features that the Company makes available to Customer for use within the Services, including generative AI capabilities, models, APIs, automations, and associated tooling.

“Input” means data provided by or on behalf of Customer to the Services, including text, images, files, or other content, but excluding Output.

“Output” means content or material generated by the AI Features in response to prompts or other Input provided by or on behalf of Customer.

“Model” means machine-learning models used to provide the AI Features, whether developed by the Company or third-party AI providers.

“Personal Data” has the meaning set forth in the DPA between the parties.

“Sensitive Data” means special categories of personal data (e.g., health, biometric, genetic, financial account numbers, government IDs), data of children under 16, or any other data categorized as sensitive or requiring enhanced protections under applicable law.

  1. ACCEPTABLE USE AND RESTRICTIONS ON USE OF AI FEATURES

2.1 Lawful Use. Customer shall use, and shall ensure that Users use AI Features, in compliance with this Addendum, applicable laws, export controls, sanctions, and sector-specific regulations (including employment, advertising, consumer protection, IP, and privacy laws).

2.2 Restrictions on the use of AI Features. Without limiting any restrictions on use of the Services, Customer will not and will not permit anyone else, including Users, to (i) submit Sensitive Data to the AI features, unless expressly authorized in writing by Company and appropriate safeguards are in place under the DPA, (ii) use the AI Features or any Output in a way that infringes third-party rights or violates the Agreement or applicable AUP, (iii) use the AI Features or any Output to develop, train or improve any AI or ML model, (iv) represent any Output as being approved or vetted by Company, (v) use Output in a manner that is deceptive or misleading about its origin where disclosure is required by law, (vi) and (vii) use the AI Features for purposes or with effects that are intended to generate: malware; exploits; content facilitating self-harm, violence, or illegal activities; discriminatory or harassing content; or content that violates Company platform policies. Company may suspend access to the AI Features immediately where Customer’s use (i) poses a security risk, (ii) violates law or this Addendum, (iii) risks harm to others, or (iv) materially degrades the AI Features or Services, with notice where practicable.

2.3 Human Oversight. Output is generated through machine learning processes and is not tested, verified, endorsed or guaranteed to be accurate, complete or current by Company. Output provided to Customer by Company may be similar or identical to Output provided by Company to others. Customer is responsible for independently reviewing and validating Output and for decisions made in reliance on Output for any or all Customer use cases or applications. Customer must maintain appropriate human review for safety-critical, legally significant, or high-risk uses. The warranty disclaimers and limitations of liability in the Agreement for the Services apply to the AI Features.

  1. OWNERSHIP OF INPUT AND OUTPUT

3.1 Ownership of Output. As between the parties, and subject to the Agreement and applicable third-party terms, Customer owns all rights, title, and interest in and to Output to the extent permitted by applicable law.

3.2 License to Company. Customer grants the Company a non-exclusive license to use Output to provide and support the Services and AI Features to Customer (e.g., for storage, display, transmission, content moderation, safety, troubleshooting), subject to the confidentiality and security obligations in the Agreement and DPA.

3.3 Company Materials. Output may include Company Material (e.g., templates, prompts, system instructions) and third-party materials. Company retains all rights in Company Materials; Customer receives a limited, revocable, non-exclusive, non-transferable license to use such materials solely within the Services and for Customer’s internal business purposes during the Subscription Term.

3.4 Third-Party Content. If Output includes third-party content (e.g., via integrations or model providers), Customer’s use may be subject to the applicable third-party terms and conditions and Customer agrees to abide by these terms and conditions.

  1. TRAINING AND USE OF INPUT

4.1 No Training by Default. Company will not use Input or Output to train or improve Models of third-party AI providers for the benefit of other customers, except (i) with Customer’s prior, express written consent, or (ii) where training is performed on a dedicated, logically isolated basis solely for Customer’s benefit.

4.2 Limited Operational Use. Company may process Input and Output to (i) deliver, maintain, secure, and troubleshoot the AI Features; (ii) detect abuse and monitor for policy violations; and (iii) derive de-identified, aggregated metrics regarding feature performance and reliability, provided such metrics contain no Personal Data or Customer confidential information.

4.3 Third-Party Model Providers. Where Company uses third-party model providers, Company will configure such providers not to use Input or Output for training or model improvement by default, unless Customer opts in expressly and such use is covered by appropriate data protection terms.

  1. THIRD-PARTY PROVIDERS

Company may use third-party model or infrastructure providers to deliver the AI Features. To the extent required, Customer agrees to reasonable pass-through terms applicable to the AI Features that Company provides or references in an Order Form or documentation. Material changes to such pass-through terms that adversely affect Customer’s rights will be notified in advance where practicable.

  1. WARRANTY AND DISCLAIMERS  

6.1 Limitations. Customer acknowledges that AI Features may produce inaccurate, incomplete, biased, or otherwise unexpected Output, and that performance can vary by context and Input quality.

6.2 Safety Guardrails. Company implements reasonable safeguards (e.g., content filters, rate limits, abuse detection). These guardrails may block or alter prompts/Output to uphold safety and legal obligations.

6.3 No Professional Advice. Output is provided for informational purposes only and does not constitute legal, medical, financial, or other professional advice. Customer is responsible for independent review and compliance.

6.4 EXCEPT AS EXPRESSLY PROVIDED, THE AI FEATURES AND OUTPUT ARE PROVIDED “AS IS”. COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF OUTPUT.

  1. LIABILITY

To the maximum extent permitted by law, Company’s liability relating to AI Features is limited as set forth in the Agreement’s limitation of liability. Without limiting the foregoing, Company is not liable for decisions made or actions taken by Customer in reliance on Output.

  1. INTELLECTUAL PROPERTY  

8.1 IP Infringement Indemnity (Company). Company will defend Customer against third-party claims alleging that the AI Features (excluding Input, Output, or third-party components configured by Customer) infringe IP rights, subject to the indemnity terms and exclusions in the Agreement.

8.2 IP Infringement Indemnity (Customer). Customer will defend Company against third-party claims arising from (i) Input, (ii) Customer’s use of Output, or (iii) configurations or integrations supplied by or on behalf of Customer, in each case to the extent such claims would not have arisen but for Customer’s actions or content.

8.3 Generative Output. Company does not warrant that Output will be unique or non-infringing. Customer is responsible for appropriate clearance where Output is used publicly or commercially.

  1. CHANGES TO AI FEATURES 

Company may update AI Features or this Addendum to reflect improvements, safety updates, legal changes, or third-party requirements. Material changes that reduce Customer’s rights will be notified at least 30 days in advance where practicable and will not apply retroactively to committed terms unless required by law or third-party terms.

  1. TERM AND TERMINATION

This Addendum coterminates with the Agreement.

  1. GOVERNING LAW AND JURISDICTION

This Addendum, and all claims or causes of action (whether in contract, tort or statute) that may be based upon, arise out of or relate to this Addendum, or the negotiation, execution or performance of this Addendum (including any claim or cause of action based upon or arising out of or relating to any representation or warranty made in or in connection with this Addendum or as an inducement to enter into this Addendum), shall be governed by the Agreement.

  1. MISCELLANEOUS

Severability, assignment, notices, and other general provisions are as set forth in the Agreement. This Addendum may be executed by reference in an Order Form or by electronic signature.