Customer Success

Going live is just the beginning

Human guidance, a community of practitioners, and product insights, working with you from to build and optimize.

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YOUR COMMUNITY LIFECYCLE

We help you succeed in each stage of your community journey.

From first configuration to long-term growth, here’s how we work with you across your community’s lifecycle.

  • Build


    We configure around your goals so you launch a community that fits your organization from day one.

  • Launch


    We activate your members and instill confidence in your team, with hands-on onboarding and training.

  • Engage


    We help you deepen participation and prove ROI to your stakeholders.

  • Grow


    We share recommendations as your program expands, from new features to new audiences.

  • Optimize


    We surface insights, flag what needs attention, and help you act on it.

THREE WAYS WE ENGAGE

Human-led. Community-led. Insights-led.

Three engagement modes that work together across your lifecycle.

Human-led engagement

An account manager who owns your success and coordinates every specialist at Hivebrite on your behalf. Objectives, lifecycle management, quarterly reviews, and a clear escalation path when you need it.

Community-led engagement

Learn alongside hundreds of community leaders who share your challenges and ambitions. Office hours, feature webinars, peer knowledge-sharing, and customer show and tell.

Product and insights-led

Data-driven recommendations on engagement, retention, and what to build next. Community analytics, engagement scoring, health monitoring, adoption tracking, and benchmarking.

Engage

Drive engagement through smart one-to-one or group matches.

Satisfy

Boost member satisfaction with personalized content and interactions.

Build

Strengthen community foundations by fostering meaningful relationships.

PROFESSIONAL SERVICES

Additional expertise when you need it

For work that goes beyond day-to-day, our Pro Services team extends what’s possible.

For teams that need hands-on help beyond day-to-day support, our Professional Services team extends what’s possible.

  • Platform migrations
  • Custom design and branding
  • Advanced workflows and automation
  • Integrations and data migration
  • Community strategy and engagement planning
  • Project management
CUSTOMER STORIES

Real communities.
Real results.

Over 2,000 organizations have chosen Hivebrite to power their communities across the globe.

Dagmar Mekking
PhD, Director of Research
Cure HHT

“For any community to be successful in the long run it needs to innovate and continually add value, Hivebrite enables us to do this. We knew we were getting a premium, ever-improving platform.”

Olivia Moorer
Communications Manager
ChIPs Network

“This is the best customer service I’ve ever experienced. They respond so quick with any questions we may have, are flexible with our plans, are amazing trainers, and they take our suggestions into account when creating new features.”

Debbie Bird
Online Community Manager
APM

“Very easy to use; outstanding support throughout the entire implementation process.”

Elizabeth Kohlway
Community & Digital Engagement Director, Sabin Vaccine Institute

“Hivebrite enables us to sustain and scale our community and virtual engagement strategies to continue supporting our members as best as possible.”

TRUSTED & SECURE

Built to the highest standards.

We work with world-class organizations that hold us to a high standard, one that every customer benefits from.