Effective Date: 11 September 2026
This Acceptable Use Policy (the “Policy” or “AUP”) forms part of the agreement between Hivebrite and Customer (the “Agreement”) and governs Customer’s and its Authorized Users’ use of Hivebrite’s services, platform, APIs, integrations and related features (the “Services”). Capitalized terms not defined here have the meanings given in the Agreement. “Authorized Users” means Users, including Administrators and End-Users, authorized by Customer.
1. PURPOSE AND SCOPE
Hivebrite’s plans are designed to support broad, normal business use of the Services. Where a plan or feature is described as “unlimited” or “practically unlimited,” Customer may use it for normal, expected purposes consistent with its Subscription, the Documentation and legitimate business needs.
2. FAIR USE AND QUANTITIES
2.1 Quantities and measurement. “Quantity” means an amount of a Service feature or activity available for a stated period under an Order Form; the amount included in the Subscription is the “Included Quantity.” Quantities are separate unless the Order Form states otherwise. Hivebrite measures use against each Included Quantity and may provide dashboards or notifications. Pricing and invoicing are governed by the Agreement and Order Form.
2.2 Use above an Included Quantity. Unless the Order Form states otherwise, Hivebrite will not ordinarily restrict affected functionality solely because use exceeds an Included Quantity until it exceeds 130% of that Quantity. Above 130%, Hivebrite may ask Customer to reduce use, purchase an additional Quantity or change plan and, if no solution is agreed, may apply Section 4. Continued excess use does not increase the Quantity or waive Hivebrite’s rights. Any related charge must be provided for or agreed under the Agreement.
2.3 Forward-looking review. Before or at a Subscription anniversary, the parties may review actual use to discuss an appropriate Quantity for the following period. Any adjustment to a Quantity or related fees must be mutually agreed in accordance with the Agreement, whether in an Order Form or through another written or electronic method permitted under it. Customer will not be charged retroactively under this Policy for past use above an Included Quantity.
3. ACCEPTABLE USE
Customer shall not, and shall not permit others to:
(a) use the Services unlawfully, violate third-party rights, or distribute unlawful, infringing, defamatory, harmful or privacy-infringing content;
(b) bypass or circumvent any technical limitation, security or measurement control, or rate limit, including through multiple accounts or workspaces;
(c) scrape, systematically mirror or otherwise extract data to replicate the Services or derive a competing dataset or model;
(d) use automated means in a manner that materially degrades performance or reliability;
(e) conduct security testing, scanning or penetration testing without Hivebrite’s prior written authorization;
(f) resell, sublicense or transfer access to the Services, except where expressly authorized in writing by Hivebrite; or
(g) process legally regulated special-category or sensitive data unless permitted by law and expressly supported under the Agreement and Data Processing Agreement (“DPA”).
This Section does not restrict authorized access, export or backup of Customer Data, or rights granted by the Agreement or DPA.
4. EXCESSIVE OR ABUSIVE USE; PROTECTIVE MEASURES
4.1 Excessive or abusive use. Exceeding an Included Quantity is not, by itself, prohibited or abusive. Use may nevertheless be excessive or abusive if it creates a disproportionate load, materially degrades the Services, causes disproportionate third-party costs inconsistent with Customer’s plan or Included Quantity, or violates Section 3.
4.2 Protective measures. Even where use remains within an Included Quantity, Hivebrite may apply reasonable technical or operational measures to protect the Services. Depending on severity and urgency, these may include technical limits or throttling; temporary feature limits; required configuration changes; requests to reduce use, purchase an additional Quantity or change plan; suspension; or termination for material breach under the Agreement. Technical limits may include, without limitation, rate, concurrency, payload, file-size, storage, batch, query, import, export and automated-access limits. These measures do not amend agreed pricing or Quantities. Additional Quantities and plan changes require mutual agreement under the Agreement.
4.3 Notice and remediation. Where feasible, Hivebrite will notify Customer, describe the issue and provide a reasonable opportunity to remediate it before applying a material restriction. Hivebrite may act immediately where reasonably required for security, legal compliance, safety or to prevent imminent harm.
5. CONTRACTUAL RELATIONSHIP, CHANGES AND CONTACT
5.1 Relationship to other documents. This Policy applies only as incorporated under the Agreement. In case of conflict, the Agreement, Order Form, DPA and AI Addendum prevail according to their existing order of precedence.
5.2 Changes. Changes to this Policy are subject to the Agreement’s amendment and notice requirements and may not alter core commercial terms.
5.3 Contact. Questions about this Policy should be directed to [email protected].
