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Learn more about the all-in-one, most powerful solution for community engagement
Learn more about the all-in-one, most powerful solution for community engagement
We power great communities across all industry sectors.
Small and large enterprises turn to Hivebrite to engage with customers, partners, employees, alumni, industry experts, and more
Charities, foundations, NGOs, and government organizations turn to Hivebrite to engage with donors, volunteers, and mentors
Schools, colleges and universities use Hivebrite as a digital engagement hub for their student & alumni groups, researchers, mentors and volunteers
Clubs, Associations and professional bodies rely on Hivebrite to offer their members networking and collaboration opportunities, and other services
Building a successful online community depends on balancing member engagement, safety standards, and cultural values. This balance doesn’t happen by chance—it requires thoughtful moderation and a well-planned strategy.
Our community moderation toolbox is designed to give you everything you need to build and maintain a healthy, engaging online space.
Inside this practical toolbox, you’ll discover:
Community moderation is about keeping your community healthy and welcoming for all members. It’s the work of monitoring and guiding conversations and interactions to create a space where members feel safe to participate.
This includes setting clear guidelines, helping members follow them, and stepping in when needed to keep discussions constructive and meaningful.
Think of it as tending to a garden—you need to nurture what’s good while protecting it from anything that might harm its growth.
Community moderation is crucial for several reasons:
A community moderator is responsible for maintaining community standards and supporting member engagement.
Key responsibilities include:
Community moderators contribute to the community’s success by:
A behavior matrix is an internal operational document designed specifically for community moderators and management teams. It clearly defines and categorizes different types of member behaviors within a community, along with appropriate responses or consequences. Unlike public-facing documents, the matrix provides precise guidance by connecting specific behaviors with their corresponding consequences and creates a structured approach to enforcement.
Community guidelines are the public-facing rules and expectations that set the tone for how members should interact within your community. They serve as a clear, accessible roadmap that helps members understand what behavior is encouraged and what isn’t acceptable, ultimately fostering a positive and inclusive environment. Your guidelines should establish clear expectations for all members from day one, protect both the community and its members, and give moderators a foundation for enforcement.
A recognition and rewards system is essential for acknowledging and incentivizing positive contributions within your community. By implementing a structured points system, you can quantify and reward behaviors that align with your community’s values and goals. This creates a positive feedback loop that motivates members to contribute meaningfully, reinforces positive community behaviors, and helps transform passive participants into active contributors.
Download our comprehensive community moderation toolbox for access to all templates, frameworks, and detailed guidance mentioned in this article.